Troubleshooting

Nothing happens in the game

Three causes, in order of likelihood:

1. The game is not the window in front. ClickTray drives the real cursor and keyboard, so the target has to have focus. There is no background-window mode in this version.
2. The game reads scan codes and your other tool sent virtual keys. That is why it worked here and not there — or, occasionally, the reverse.
3. The title uses an exclusive input path. Some do, and synthetic input never reaches them. Nothing in ClickTray can change that.

The stop shortcut does not work

Usually another application already owns the key. Settings → Stopping a session → Stop shortcut shows Not working when ClickTray could not register it; pick a different key. Meanwhile, hold Esc, use the Stop bar, or use the tray icon's Stop session — that one cannot be taken.

A session stopped by itself

Check, in order: a Stop after limit; a screen trigger set to Keep running while one is there, which ends the run the moment its target is not on screen; a finite macro reaching its last repeat; or an update — ClickTray restarts itself to install one as soon as it has downloaded, which stops any session. See Updates.

A utility says "Bandwidth sharing is off"

Bandwidth sharing is not live. The notice has an Open Settings button. See How ClickTray is funded.

A trigger finds nothing, though it is plainly on screen

1. Run Test detection. It shows exactly what the search sees. If a color misses, it names the closest one in the area — a near miss usually means the eyedropper caught the thing next to your target. Use the suggested color.
2. Is ClickTray covering the area? The trigger sees the screen as it looks, so if the ClickTray window is on top of the game, it sees ClickTray. Move the window aside.
3. Has the display changed? A different resolution or display scaling since you captured it breaks the match. Capture again, or try Allow for size differences in Advanced.

A trigger clicks the same thing again and again

If it should click each thing once, choose Every time it shows up (guided) or turn on Click each thing only once (Advanced). If it is clicking something that merely looks like your target, set its card to Exact or pick a color only your target has — a color that also appears on the background will be found there too.

The click rate is lower than I asked for

The panel says so explicitly when it happens: the target app or Windows is pacing the clicks. Nothing is broken, and raising the requested rate will not raise the delivered one.

A macro replays into the wrong places

Coordinates are absolute, so a different resolution or scaling moves every target. Edit the move steps' X and Y in the step list, or re-record.

The Stop bar is hidden behind a full-screen game

A Windows limitation on always-on-top windows, not a setting. Use the shortcut, hold Esc, or alt-tab and use the tray.